Leadership matters. Just ask the employees. They often know more than their leaders know about leadership in their workplace. I was working with a mid-priced...

Is “Service Roulette” Driving Customers Away from your Business? While attending a recent conference in Las Vegas, I decided to chance some of my hard-earned...

Can You Afford to Lose Customers because of Blue Rules? My daughters were born three years and two days apart, one on January 28th and...