Steve Cohn, CSP, CCXP has been a speaker, facilitator, seminar leader and consultant for 25 years, helping people and companies have better and more productive relationships with their customers, employees and each other. He lives and breathes human relationships.
Steve has spent much of his professional career studying the way people communicate with each other and how their actions affect their businesses, their relationships, and their environments. He has worked with such diverse organizations as Google, Mercedes Benz USA, McDonald’s GBS, Novo Nordisk, MasterCard, FedEx, and Delta Air Lines,
He has presented or consulted in 42 states, 16 countries, Puerto Rico, and on a cruise ship in the Mediterranean.
As a speaker, Steve is known for his stories, peppering them throughout the program to make or support the important points. Steve has an easy going, relatable style that draws the audience in. As a facilitator, Steve is particularly adept at pulling out of people information and opinions that otherwise would have stayed buried inside. His inquisitive style makes group members feel he is truly interested in what they want to say. This is also true when delivering virtual programs.
He is a Certified Speaking Professional (CSP) and a Certified Customer Experience Professional (CCXP). In 2011, he published his first book, It’s Not Rocket Service: Managing, Meeting and Exceeding Customer Expectations.
David DaffnerVP of Managed Services
“Steve came into our company to train our administrative team in his customer experience program. We fully implemented this program company-wide and are achieving tremendous results. None of this would have happened without Steve's outstanding talent and passion for his program. I believe that Steve sincerely cares about his customers success and that is what makes him a winner.
EttyOzir-BerezinAfter Sale Service Manager
Raymond Weil USA
“Steve totally changed our philosophy and attitude in servicing our customers and even changed the way we deal with people in our personal life. I hope you have a chance to learn what we learned and make your customers happy too.”