Contact Steve
Message Steve
Bio
Steve Cohn, CSP, CCXP has been a speaker, facilitator, seminar leader and consultant for 25 years, helping people and companies have better and more productive relationships with their customers, employees and each other. He lives and breathes human relationships.
Steve has spent much of his professional career studying the way people communicate with each other and how their actions affect their businesses, their relationships, and their environments. He has worked with such diverse organizations as Google, Mercedes Benz USA, McDonald’s GBS, Novo Nordisk, MasterCard, FedEx, and Delta Air Lines,
He has presented or consulted in 42 states, 16 countries, Puerto Rico, and on a cruise ship in the Mediterranean.
As a speaker, Steve is known for his stories, peppering them throughout the program to make or support the important points. Steve has an easy going, relatable style that draws the audience in. As a facilitator, Steve is particularly adept at pulling out of people information and opinions that otherwise would have stayed buried inside. His inquisitive style makes group members feel he is truly interested in what they want to say. This is also true when delivering virtual programs.
He is a Certified Speaking Professional (CSP) and a Certified Customer Experience Professional (CCXP). In 2011, he published his first book, It’s Not Rocket Service: Managing, Meeting and Exceeding Customer Expectations.