Creating Personal Connection in an Impersonal World:
Recent events and social isolation have left people and businesses searching and thirsty for human contact. Technology and virtual meetings can leave people feeling empty and disconnected. Steve will show you how to quench the thirst for that connection and create loyalty by bringing personal, human connection to your organization, your employees, your customers, and your life.
This lively keynote will help you set your focus on people as people with a human connection and a route to renewed success and happiness now and for years to come.
You Will Learn:
- How to develop “Human-centered” policies that significantly reduce customer frustrations and anger.
- How to expand your ability to see the world through the customer’s eyes, giving personal insights into their true feelings and needs.
- How to use “Human-Based” culture in your department/organization to generate employee engagement & commitment, leading to better customer experiences and more profitability.