Keynotes are available in both on-site and virtual formats.
They can be 45 minutes to 90 minutes long and can include follow-up breakouts.
Recent events and social isolation have left people and businesses searching and thirsty for human contact. Steve will show you how to quench that thirst and create loyalty by bringing personal, human connection to your organization, your employees, your customers, and your life.
How you manage, meet or exceed your customers’ expectations will determine how willing they are to do business with you again and let other people know about you. Steve will show how to know, understand, set and reset customers’ expectations to partner in a real two-way relationship.
Recent events and social isolation have left people and businesses searching and thirsty for human contact. Steve will show you how to quench that thirst and create loyalty by bringing personal, human connection to your organization, your employees, your customers, and your life.
This lively keynote will help you set your focus on people as people with a human connection and a route to renewed success and happiness now and for years to come.
Whether your customers are internal or external, they’re human beings. They start their relationship with you and/or your brand with certain expectations. Customer expectations aren’t high or low, good or bad, right or wrong. They just are.
If you want your customers to love you and remain loyal to you, you need to manage, meet, and then exceed these expectations. This will determine how willing they are to do business with you again and let other people know about you.