On-Site and Virtual Keynotes
Keynotes are available in both on-site and virtual formats.
They can be 45 minutes to 90 minutes long and can include follow-up breakouts.
Recent events and social isolation have left people and businesses searching and thirsty for human contact. Steve will show you how to quench that thirst and create loyalty by bringing personal, human connection to your organization, your employees, your customers, and your life.
How you manage, meet or exceed your customers’ expectations will determine how willing they are to do business with you again and let other people know about you. Steve will show how to know, understand, set and reset customers’ expectations to partner in a real two-way relationship.
What Now?
Creating Personal Connection in an Impersonal World
Recent events and social isolation have left people and businesses searching and thirsty for human contact. Steve will show you how to quench that thirst and create loyalty by bringing personal, human connection to your organization, your employees, your customers, and your life.
This lively keynote will help you set your focus on people as people with a human connection and a route to renewed success and happiness now and for years to come.
You Will Learn:
- How to develop “Human-centered” policies that significantly reduce customer frustrations and anger.
- How to expand your ability to see the world through the customer’s eyes, giving personal insights into their true feelings and needs.
- How to use “Human-Based” culture in your department/organization to generate employee engagement & commitment, leading to better customer experiences and more profitability.
This can be followed up with one or both of these deeper dive workshops:
What’d You Expect?
Understanding and Exceeding Human Expectations in Business and Life
Whether your customers are internal or external, they’re human beings. They start their relationship with you and/or your brand with certain expectations. Customer expectations aren’t high or low, good or bad, right or wrong. They just are.
If you want your customers to love you and remain loyal to you, you need to manage, meet, and then exceed these expectations. This will determine how willing they are to do business with you again and let other people know about you.
You Will Learn:
- How customers begin their interactions with their own, personal, human expectations. Our job is to understand and address those expectations in an exceptional way.
- How expectations significantly drive customer behavior, purchasing, and long-term loyalty.
- Where people’s expectations come from and why.
This can be followed up with this deeper dive workshop:
Advantage Performance Group, Inc.