Steve Cohn


On-Site and Virtual Workshops

Under hero, update the formatting of this text "All workshops are
available in both classroom and virtual formats.
Virtual workshops are usually 6 hours long, divided into 90-minute, 1 hour, 2 hour, or 3 hour segments over 2-4 days. Shorter versions can be customized to your needs.

Exceptional Customer Experience should not be hard. More often than not it comes down to the human interaction that creates it.

CIn this workshop, Steve teaches how to consistently execute the customer-centered interaction between employees and customers, both internal and external, and manage, meet and exceed customer expectations… Read More

Leading an organization that is trying to create and maintain a human-centered culture takes more than the leadership skills taught in generic leadership courses.

In this workshop, Steve shows how you can help your team become laser-focused on customers and create experiences that are better than expected and different from your competitors…

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The best human-centered companies are always asking the question, “How does this affect the customer?” They have human-centered leaders who coach their people with a focus on the same question.

In this workshop, Steve shows how this coaching and feedback can be tailored to generate exceptional customer relationships and highly engaged employees…

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Having a human-centered Organization takes an organization-wide commitment to putting people at the center of everything it does.

Then, and only then, can we create the ultimate Customer Experience (CX). In this hands-on, enlightening workshop, we teach the concepts and techniques to keep the focus on customers and treating people as people, increase loyalty & profitability and exceeding expectations…

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